Acting the part...
We can't know everything, but our boss's certainly don't need to know that. It's a bit of an act isn't it? Inside you may not have a clue what the answer is, but usually there is someone who does so I always base my answer on that. I act calm when presented with the problem and ask my boss to leave it with me to come back with a solution and give a short timeframe that I will get back to him. It calms him down that someone is looking into it and gives me time to go searching for the answer. There are so many places to look and people to ask. This is where a large network of assistants is helpful, and then of course there is Google. When I started my new job, I had never taken minutes before so I did my homework, talked to my friend who was an expert minute taker, took a course, read everything I could get my hands on and when the big day came to take minutes at a Board of Directors meeting, I acted as if I knew what I was doing and played the part of being the