Posts

Whose meeting is it anyway?

Do you ever get a meeting request and an agenda has not been provided, or if it is a teleconference the call-in details have not been given or the boardroom hasn't been booked for an internal meeting?  Whose responsibility is it anyway? When booking meetings ownership of the meeting has to be established.  The person sending out the request for the meeting and asking for dates would be considered the meeting organizer.  They are responsible for canvassing the participants for dates and determining the date everyone is available and communicating that information to the participants by sending out a meeting request to everyone or emailing the date (depending on how you or your organization prefers to send notices of meetings).  This person is also responsible for making sure the agenda is sent out on time and will need to set a reminder to the meeting Chair to make sure that is done.  They should also provide call-in numbers for a telecon...

Building Relationships one Assistant at a Time

Assistants are in contact with other assistants on a daily basis.  It is important to build relationships with those we work with, but what about assistants we don't work with? I breathe a sigh of relief when I get someone's assistant on the phone or receive an email from them.  If I hear from the assistant I know I am going to get answers and the process of setting up a meeting will go smoothly, but should I try to develop a working relationship with them?  Our bosses know the value of building work relationships and I think it is valuable for us as well. My former boss was a lawyer, so building client relations was very important to him.  As his assistant I kept that in mind when dealing with his clients and their assistants. I had always made a point of getting to know the various assistants I worked with as I found it to be useful for both of us.  I could help them and they could help me, but I also...

Keeping focussed in a busy environment

There are so many distractions in the office -- the telephone, your co-workers, email and your boss!  How can you keep focussed when there is just so much going on? I learnt a valuable lesson many years ago when I cleaned houses and I have taken it to the office with me.  I am a single mom, but wanted to stay home to raise my daughter, but I needed a job too.  What I did was take on odd jobs such as house cleaning, babysitting and homecare for seniors.  My first day housecleaning, I had a large house to clean. I set aside four hours to clean it, which seemed reasonable to me.  I mean, I had been cleaning my own house for years, how hard could it be?  I started in the bathroom, cleaning here and there, and then I needed a cleaning supply so went in the kitchen to get it.  While there I started cleaning the kitchen sink.  To finish up and make it shine, I used a glass cleaner.  That got me thinking a...

When your boss arranges meetings behind your back...

Does your boss ever organize a meeting behind your back?  Mine does and it can cause problems with my scheduling.  He will have a quick conversation with a staff member and set up a meeting, but not tell me anything about it.  That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work.  So what can you do when your boss is ruining your perfectly scheduled calendar?  Realize that nothing is cast in stone and things can change so be prepared to make the necessary adjustments.  Your boss is not trying to sabotage you. Assess which meetings can be adjusted without too much disruption. Internal meetings can usually be changed more easily so start there.  Depending on the importance of the impromptu meeting, it may need to be changed to another timeslot to accommodate his or her...

Admin Buddies

I like to have someone at work that I can buddy with.  It works well when it is a co-worker who sits closest to you, but depending on how your office is set up that might not be possible.  If it is a planned time off then you can meet with your buddy and give them any instructions or information they will need to handle in your absence and any contact names and numbers.  I like to have a contact card with my buddy's general information in it such as log ins and passwords as appropriate.  When the time off is unplanned it is more critical to have this information available with easy access.  A friend found this out when her co-worker was called away for a family emergency.  She had to set up an away voicemail message and fortunately had kept a script of what her away message usually said,  She worked for a doctor so it was important that the proper referral numbers were given. If you have remote access it is easy to do these things y...

Are you prepared?

I take the bus to work and I often see people getting on a busy bus and then going through their backpack or purse looking for their bus tickets and holding up the line.  I always shake my head when I see that because I think they should have had that ready before they boarded.  They had enough time as they saw the bus approaching, they know they will need it, but time and time again, they are searching for it.  I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up.  We really are creatures of habit and I find if I just keep doing it the same way each time, it becomes easier to be prepared.  For instance, I always keep my bus tickets in the front section of my purse so when I am boarding the bus I just reach in and take one out.  I don't have to think about where they are because they are always in the same place.  I find the sam...

We did it Canada!

Canada has a world record for gold medals in the Olympics, a record for medals for Canada, we won gold in hockey -- Woo hoo!  National pride -- all time high.  What a blast the last two weeks have been, but I don't think I could have taken any more late nights staying up to watch the Olympics in Eastern Standard Time. I can just hear the conversation at the office tomorrow...